Refund Policy

All fees are final

The processing fee you pay to Noospera to start the limning pipeline is non-refundable. By initiating the pipeline, you authorise Noospera to incur, on your behalf, costs payable to third-party AI providers; those costs cannot be recovered once incurred and will not be refunded under any circumstance.

Limited exceptions

We may, at our sole discretion, refund the platform's portion of a processing fee in the following circumstances:

• A confirmed bug in our software caused the processing pipeline to fail irrecoverably, and your account never received any processed output.
• Duplicate, identical charges for the same job within 5 minutes of each other (we will refund the duplicate).
• The processing was prevented because the upload was removed under our Acceptable Use Policy before processing began and before any third-party AI provider costs were incurred.

These exceptions cover only the platform's portion of the fee. Third-party AI provider costs incurred on your behalf are not refundable under any of the circumstances above. The decision to offer a discretionary refund rests with Noospera; nothing in this Policy obliges us to do so in any particular case.

How to request

Submit a request via the contact form within 14 days of the transaction, including the payment provider transaction ID (Stripe) and a description of the issue. We will respond within 10 business days. We may require additional information to verify the request.

Chargebacks

Issuing a chargeback through your bank or card provider without first contacting us through the process above may result in suspension of your account pending resolution. We reserve the right to dispute chargebacks we believe to be unwarranted.

Statutory rights

This Policy does not limit any non-waivable statutory rights you may have under applicable consumer-protection law.